This policy defines when and how refunds are issued for the Executive Advisory (EA-90) program. It forms part of our Terms of Service.
1. 90-Day Enrollment ($4,000)
The enrollment fee is charged in full at signup and secures your seat, coach time, and access to the doctrine. Because coach capacity is committed on your behalf from day one, enrollment is generally non-refundable.
Two exceptions:
- 72-hour window. If you request a refund in writing within 72 hours of purchase and have not yet submitted a daily entry or opened a coach thread, we will refund the enrollment fee in full.
- Medical or emergency withdrawal. If you must withdraw due to a documented medical emergency or comparable extraordinary circumstance, contact us. Partial refunds may be issued at our sole discretion, prorated against days elapsed.
Requests outside these windows are not eligible for refund.
2. No Platform Subscription
There is no monthly software fee. After day 90 you continue to have access to your own entries and program record at no cost, so there is nothing to cancel and nothing further to refund.
3. Failed Payments
If an enrollment payment fails, Stripe automatically retries per its standard schedule. If all retries fail, enrollment does not begin and no amount is owed.
4. How to Request a Refund
Email jeff@leadwithlegion.com from the address on your account. Include your full name, the date of purchase, and a brief description of the request. Eligible refunds are processed within 10 business days to the original payment method.
5. Chargebacks
If you dispute a charge with your card issuer without first contacting us, we reserve the right to suspend your account pending resolution. Please contact us first; almost all issues can be resolved directly.
6. Contact
Refund questions: jeff@leadwithlegion.com.